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Contact & Grievances

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Contact us

Lykeyaa, Srinagar, Jammu & Kashmir, India.

You can always reply to the WhatsApp message we sent about your order, and we will get back to you.

Grievance Officer

If you have a complaint about an order, a product, or how we handle your personal data, you can contact our Grievance Officer.

Please include your order number, if you have one, and a short description of the problem.

How we handle complaints

We acknowledge every complaint within 48 hours of receiving it and aim to resolve it within 30 days. We will tell you what we have done and why.

If you are not satisfied with our response, you can approach the National Consumer Helpline or the consumer commission for your district. For complaints about your personal data, you can approach the Data Protection Board of India.